Privacy Information related to CWML Website
The present page informs website users (“the Users” or “you”, “your”) about the data CaixaBank Wealth Management Luxembourg, S.A. (“CWML”, “we” or “our”) collects from them when they use the CWML website (“the Website”). In collecting this information, CWML is acting as a data controller and CWML is legally required in accordance with both the applicable national data protection laws and the European General Data Protection Regulation n°2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (collectively hereinafter the "Data Protection Law"), to provide the User with information about why and how CWML uses the User’s data, and about the rights the User has over their data.
The processing of personal data is based on, as applicable, Article 6 (1) (a), (b), (c), (e) or (f) of the Data Protection Law.
Personal information you choose to provide and purposes for the processing of such personal information
CWML only processes your personal data through the Website when: a) you sign-in to your online banking account where cookies are in use, or b) you choose to provide information through any of the contact facilities available on this Website (e.g. when you decide to share with us information such as your name or email address via the "Contact” channel).
The information you provide to CWML will be used for the purpose of answering your queries, sending you any requested brochure or documentation or for operational and administrative purposes based on your consent.
CWML may also use your personal data when you choose to use the Whistleblowing channel in a non-anonymous manner.
Please note that if you choose to submit a report through the Whistleblowing channel, all information provided will be handled with full confidentiality and in line with the requirements of the Luxembourgish Law of May 16, 2023, transposing Directive (EU) 2019/1937 of the European Parliament and of the Council of October 23, 2019.
Who we share your personal data with
We will only transfer your personal data to affiliated companies or to third parties (e.g., national authorities) if required by law or if such recipient committed himself towards CWML to observe the applicable data protection laws.
Likewise, we may transfer our databases containing your personal data in case all or a portion of CWML assets are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation.
Please note that in certain instances, CWML engages in joint processing activities with other companies of the CaixaBank Group, in accordance with established joint controllership agreement signed between the companies, for that please refer to our Privacy Notice published on our website: https://www.caixabankwealthmanagement.lu.
User rights and contact information
In accordance with applicable Data Protection Law, you are granted certain rights with respect to the processing of your personal data, namely:
- the right to access your personal data;
- the right to rectify your personal data where it is inaccurate or incomplete;
- the right to object to the processing of your personal data;
- the right to restrict the use of your personal data;
- the right to erasure of your personal data; and
- the right to data portability.
You are responsible for the content and correctness of details you choose to send to CWML as well as for the non-violation of any third-party rights that may be involved in such details.
You may exercise the above rights by using the dedicated form available on this link or by contacting the CWML Data Protection Officer for any question that may arise, at the following address: dpo@caixabankwealthmanagement.lu.
You also have the right to lodge a complaint with the CNPD at the following address: 15, Boulevard du Jazz, L-4370 Belvaux, Grand-Duchy of Luxembourg; or with any competent data protection supervisory authority in your EU Member State of residence.
Data retention
Personal data collected through the website shall not be retained for a period longer than necessary to fulfil the specific request, subject to any limitation periods imposed by law. Once the purpose is satisfied, your personal data will be securely deleted.
Security of data
CWML takes the security of your personal data seriously. Our website employs measures to safeguard the confidentiality, integrity, and availability of the information you provide. We use encryption protocols to protect data transmission, and our systems are designed to prevent unauthorized access. Access to your personal data is restricted to authorized personnel who have a need to access it in order to fulfil your requests. While we strive to implement and maintain robust security measures, please note that no method of transmission over the internet or electronic storage is entirely secure. By using our website, you acknowledge and accept the inherent security risks.
IP addresses
CWML may collect information about your computer (or mobile device), including where available your IP address, operating system and browser type, for system administration or for its own commercial purposes. This is statistical data about users’ browsing actions and patterns and does not identify any individual.
More details
This Privacy Notice may be updated from time to time. The new dated version of the Privacy Notice takes effect as soon as it is published on our website: https://www.caixabankwealthmanagement.lu/privacy_en.html
Please kindly note that it is your own responsibility to regularly review our Privacy Notice in order to stay informed about any modification thereto.
CWML Privacy Notices
For information on how CWML uses and protects the personal data of its customers, vendors and third parties, kindly refer to the below notice:
You may also contact the CWML Data Protection Officer for any further information on the processing of your personal data at:
E-mail: dpo@caixabankwealthmanagement.lu.
Address: 46 B avenue J.F. Kennedy – L-1855 Luxembourg